In line with the implementation of the measures decided by the Government to deal with Covid-19, the Ombudsman's Secretariat and the Contrôle externe des lieux privatifs de liberté have put in place the following communication instruments to ensure the continuity of our services:
The offices are no longer accessible to the public until further notice.
A reduced service is provided:
- between 08:00/12:00 and 13:30/16:00 via phone at (+352) 26 27 01 01,
- by email using firstname.lastname@example.org or
- by postal mail at 36, rue du Marché-aux-Herbes, L-1728 Luxembourg.
The Secretariat of the Ombudsman and the Contrôle externe des lieux privatifs de liberté thank you for your understanding.
Before you file a complaint with the Ombudsman against a slow- or a lack of reaction, or a particular decision of an administration, you must have personally contacted the relevant administration beforehand to request an explanation or a clarification, or to challenge the relevant decision taken by this particular body.
We recommend to intervene in writing (preferably by registered letter with acknowledgment of receipt) and to keep a copy thereof.
You can fill in the form hereafter or contact us if you have not received an answer within a month, or if you are not satisfied with the answer received from the administration.
Finally, please note that the introduction of a complaint with the Ombudsman does not interrupt objection periods regarding administrative and litigation appeals.