Communiqué - Covid19

In line with the implementation of the measures decided by the Government to deal with Covid-19, the Ombudsman's Secretariat and the Contrôle externe des lieux privatifs de liberté have put in place the following communication instruments to ensure the continuity of our services:

The offices are no longer accessible to the public until further notice.

A reduced service is provided:

- between 08:00/12:00 and 13:30/16:00 via phone at (+352) 26 27 01 01,
- by email using or
- by postal mail at 36, rue du Marché-aux-Herbes, L-1728 Luxembourg.

The Secretariat of the Ombudsman and the Contrôle externe des lieux privatifs de liberté thank you for your understanding.

In order to process your complaint as soon as possible, please fill in your details and answer each of the fields below, numbered from 1 to 6.

The information provided in these fields and the transmitted documents will enable us to study the admissibility and the validity of your complaint and, if necessary, to intervene with the Administration.

All your details and documents will be treated confidentially.

If necessary, we will contact you for additional information or documents. Therefore, be sure to include a valid phone number, email address and/or postal address.

If you have any questions, do not hesitate to contact us by phone at (+352) 26 27 01 01.

Fields marked with a star* are mandatory.

1/ Name of the concerned authority(ies)?* :

2/ Your problem concerns primarily:

3/ Explain your problem in a few lines*:

4/ Have you already undertaken specific steps with the concerned administration(s) to find a solution (e.g. request for reconsideration or explanations, objection or reminder letters)?*

Sorry, your complaint can not be validated.

Before you file a complaint with the Ombudsman against a slow reaction, a lack of reaction or a decision of an administration, you must have contacted the relevant administration to ask for an explanation, a clarification, or to challenge the decision.

We recommend to intervene in writing (preferably by registered letter with acknowledgment of receipt) and to keep a copy thereof.

In case you have not received an answer or if you are not satisfied with the answer received from the administration, you can fill in the present form.

For any information, you can contact us by phone at (+352) 26 27 01 01.

5/ If yes, contacts occurred via:

6/ Please send us the appertaining supporting documents (contested administrative decision, exchange of letters, emails, etc.):